Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All SELVA BLANC orders are shipped from our fulfillment location in Georgia, United States. Orders are processed on business days, excluding weekends and U.S. holidays. Estimated delivery dates shown at checkout begin after the carrier accepts the shipment and are estimates, not guaranteed delivery dates.

You will receive a shipping confirmation with tracking information when your order has been fulfilled. Please allow time for tracking to update after the label is created.

UNITED STATES SHIPPING

Available U.S. shipping methods and their current prices are displayed at checkout. Our current options may include Economy, Express, and complimentary Standard shipping on qualifying orders. Applicable sales tax, including tax on shipping where required, is calculated at checkout based on the delivery address.

INTERNATIONAL SHIPPING THROUGH MANAGED MARKETS

Eligible international orders are processed through Shopify Managed Markets, with Global-e acting as merchant of record. International destination availability, shipping services, carrier-calculated rates, local currency, and estimated delivery dates are displayed at checkout.

The carrier shown at checkout or on the shipping confirmation may vary by destination and service. USPS international service is not currently offered. International delivery estimates do not include time required for customs processing, and customs authorities or carriers may delay a shipment beyond the estimate shown at checkout.

DUTIES, IMPORT TAXES, AND FEES

For eligible Managed Markets orders, applicable duties and import taxes are calculated and guaranteed at checkout and the shipment is sent with duties prepaid. Customers should not be asked to pay additional duties or import taxes upon delivery for an eligible Managed Markets order.

If an order or destination is not eligible for Managed Markets, checkout will display the applicable pricing and terms available for that order. Any charges not shown as included or prepaid at checkout remain the customer’s responsibility to the extent permitted by law.

Customers are responsible for providing any information required by customs, Global-e, or the carrier. Carrier fees resulting from an incorrect address, missed delivery, refusal, or failure to provide required information may remain the customer’s responsibility.

REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS

If an international shipment is refused, unclaimed, or returned because delivery could not be completed, any refund will be handled under our Return and Refund Policy after the merchandise is returned and inspected. Original shipping charges and any return shipping, customs, brokerage, or carrier fees incurred by SELVA BLANC may be deducted from the refund to the extent permitted by law.

INTERNATIONAL RETURNS

International returns are governed by our Return and Refund Policy. International customers are generally responsible for arranging and paying for tracked return shipping unless an item arrived damaged, defective, or incorrect, or applicable law requires otherwise. After a fulfilled Managed Markets order, duties, customs charges, and VAT might not be refundable. Direct international exchanges are not available because a replacement is treated as a new international order and may incur new shipping charges, duties, and taxes.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or transferred to the carrier. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

DELAYS, LOSS, OR DAMAGE

Carrier delivery dates are estimates. SELVA BLANC is not responsible for delays caused by carriers, customs processing, severe weather, labor disruptions, incorrect addresses, or other circumstances outside our control. If tracking shows that a shipment is lost or damaged, contact us promptly through the Contact page so we can review the shipment and available carrier claim options.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits rights or remedies that cannot legally be excluded under the consumer-protection laws applicable to your purchase.

POLICY UPDATES

Shipping services, rates, destination availability, and delivery estimates may change. The options, prices, and terms displayed at checkout at the time an order is placed control that order.